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Exam Number/Code : ITIL-F
Exam Name : ITIL® Foundation
Questions and Answers : 89 Q&As
Update Time: 2014-06-05

Question:1
What should a service always deliver to customers?
A.Applications
B.Infrastructure
C.Value
D.Resources
Answer：C

Question:2
Which one of the following would NOT be defined as part of every process?
A.Roles
B.Inputs and outputs
C.Functions
D.Metrics
Answer：C

Question:3
What would you call the groups of people who have an interest in the targets, activities, resources and deliverables from service management?
A.Employers
B.Stakeholders
C.Regulators
D.Accreditors
Answer：B

Question:4
Why are public frameworks, such as ITIL, attractive when compared to proprietary knowledge?
A.Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
B.Public frameworks are always cheaper to adopt
C.Public frameworks are prescriptive and tell you exactly what to do
D.Proprietary knowledge has been tested in a wide range of environments
Answer：A

Question:5
Which one of the following is NOT part of the service design stage of the service lifecycle?
A.Designing and maintaining all necessary service transition packages
B.Producing quality, secure and resilient designs for new or improved services
C.Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced
D.Measuring the effectiveness and efficiency of service design and the supporting processes
Answer：A

Question:6
Which of the following BEST describes service strategies' value to the business?
A.Allows higher volumes of successful change
B.Reduction in unplanned costs through optimized handling of service outages
C.Reduction in the duration and frequency of service outages
D.Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
Answer：D